Aso Hotel

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Accommodation Terms and Conditions

Accommodation Terms and Conditions

Article 1 - Scope of Application
01.01. The Accommodation Contract and related contracts to be concluded between our Hotel and the Guest shall be based on these Accommodation Terms and Conditions. Any matter not stipulated in these Accommodation Terms and Conditions shall be governed by ordinance and generally established practice.
01.02. When our Hotel has agreed to conclude a Special Contract not conflicting with ordinance and established practice, regardless of the provision of the preceding Paragraph, the said Special Contract shall prevail.

Article 2 - Application for an Accommodation Contract
02.01. The Guest who intends to apply to our Hotel for an Accommodation Contract will be required to provide our Hotel with the following particulars
(1) Name(s) of Guest(s) to be registered
(2) Date(s) scheduled for overnight stay and estimated time of arrival
(3) Accommodation charge (according, in principle, to the basic accommodation charges described in the attached Schedule I)
(4) Other information considered necessary by our Hotel
02.02. In the case that the Guest has requested, during his/her stay, an extension of an overnight stay beyond the date described in the preceding Paragraph (2), our Hotel shall handle his/her request as a new application for an Accommodation Contract made at the point in time when the said request has been made.

Article 3 - Conclusion, etc. of the Accommodation Contract
03.01. The Accommodation Contract shall be considered to have been concluded at the time when our Hotel has accepted the application described in the preceding Article, unless our Hotel has certified that our Hotel has not accepted the said application.
03.02. When the Accommodation Contract has been concluded under the provision of the preceding Paragraph, the Application Money payable for the period scheduled for overnight stay as prescribed by our Hotel shall be paid by the date set by us, up to the maximum amount equal to the basic accommodation charge for three days in cases where the period scheduled for overnight stay exceeds three days.
03.03. The Application Money shall first be applied to the final payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to penalty and then to compensation money in this order. If there is any balance left, it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
03.04. In the case that the Application Money described in Paragraph 2 of this Article has not been paid by the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become invalid. However, this shall be limited only to cases where our Hotel has notified the Guest to that effect at the time when prescribing the day due for payment of the Application Money.

Article 4 - Special Contract Requiring Nonpayment of the Application Money
04.01. Notwithstanding the provision of the preceding Article, Paragraph 2, there are cases where our Hotel accepts a Special Contract not requiring payment of the Application Money specified in the said Paragraph after the conclusion of the Contract.
04.02. When accepting an application for an Accommodation Contract, in the case that our Hotel fails to request payment of the Application Money specified in the preceding Article, Paragraph 2, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.

Article 5 - Refusal of the Conclusion of an Accommodation/Banquet Contract
05.01. The following are cases where our Hotel will not accept the conclusion of an Accommodation/Banquet Contract:
(1) When application for accommodation/banquet is not based on this Contract.
(2) When there is no room/banquet hall available due to full occupancy.
(3) When the Guest seeking accommodation/banquet is considered likely to behave in violation of the provisions of the ordinance, public order, or good public morals.
(4) When the Guest seeking accommodation is considered to correspond to any of the following (a)–(c):
(a) An organized crime group as stipulated in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), an organized crime group member as stipulated in Article 2, Item 6) of said Act, a semiregular member of an organized crime group, a person related to an organized crime group, or some other antisocial force
(b) A corporation or other organization in which an organized crime group or organized crime group members control business activities
(c) A corporation with directors deemed to be organized crime group members
(5) When the Guest seeking accommodation behaves in an extremely troublesome way toward other hotel guests.
(6) When the Guest seeking accommodation is clearly considered to have an infectious disease.
(7) When the Guest seeking accommodation commits an aggressive act or makes demands beyond reasonable purview.
(8) When the use of facilities becomes impossible due to force majeure, trouble with facilities, or other unavoidable cause.
(9) When the provisions of Article 5 of the Kumamoto Prefecture Hotel Business Act Ordinance apply.

Article 6 - The Guest's Right to Cancel the Contract
06.01. The Guest may request our Hotel to cancel the Accommodation Contract.
06.02. In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her (which is the case when our Hotel has requested payment of the Application Money by prescribing the date due for such payment under the provision of Article 3, Paragraph 2, except in the case when the Guest has cancelled the Accommodation Contract prior to such payment), payment of a penalty shall be required as specified in the attached Schedule II. However, in the case that our Hotel has accepted a Special Contract described in Article 4, Paragraph 1, this provision shall be applied only to the case where our Hotel has notified the Guest of his/her responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.
06.03. In the case that the Guest does not arrive by 8 p.m. on the day of an overnight stay without informing our Hotel of a delay (or after the lapse of 3 hours past the scheduled time of arrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be considered to have been cancelled by the Guest and will be handled accordingly.

Article 7 - The Right of Our Hotel to Cancel the Contract
07.01. The following are cases where our Hotel may cancel an Accommodation/Banquet Contract:
(1) When the Accommodation/Banquet Guest is considered likely to behave in violation of the provisions of the ordinance, public order, or good public morals, or he/she is considered to have behaved in such a manner.
(2) When the Guest is clearly considered to correspond to any of the following (a)–(c):
(a) An organized crime group, organized crime group member, semiregular member of an organized crime group, person related to an organized crime group, or some other antisocial force
(b) A corporation or other organization in which an organized crime group or organized crime group members control business activities
(c) A corporation with directors deemed to be organized crime group members
(3) When the Guest behaves in an extremely troublesome way toward other hotel guests.
(4) When the Guest is clearly considered to have an infectious disease.
(5) When the Guest commits an aggressive act or makes demands beyond reasonable purview.
(6) When it becomes impossible to accommodate the Guest due to reasons of force majeure.
(7) When the provisions of Article 5 of the Kumamoto Prefecture Hotel Business Act Ordinance apply.
(8) When the Guest smokes in bed, vandalizes fire-prevention facilities, or does not comply with matters prohibited by the rules of use of our Hotel (limited only to those matters necessary for fire prevention).
07.02. In cases where our Hotel has cancelled the Accommodation/Banquet Contract in accordance with the provision of the preceding Paragraph, charges for accommodation/banquet services, etc. which have not yet been offered to the Guest shall not be receivable.

Article 8 - Registration of Accommodation
08.01. The Guest will be required to register the following particulars at the front desk of our Hotel:
(1) Name, age, sex, address, and occupation of the Guest(s)
(2) Nationality, passport number, place of entry, and date of entry to Japan in the case of a foreign guest
(3) Scheduled date and time of departure
(4) Other particulars considered necessary by our Hotel
08.02. In the case that the Guest intends to pay the charges described in Article 12 by using such means in place of currency as traveler's checks, accommodation coupons, credit card, etc., he/she will be required to show them at the time of registration described in the preceding Paragraph.

Article 9 - Time Allowed for Use of the Guest Room
09.01. The time allowed for the Guest to use the guest room of our Hotel shall be from 15:00 until 10:00 of the following morning, except when the Guest stays for more than one night in succession, in which case the Guest may use the guest room all day except on the day of arrival and day of departure.
09.02. Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel may accept the use of the guest room in hours other than those specified in the preceding Paragraph, in which case an additional charge will be required as follows:
(1) Up to 3 hours in excess of the prescribed hours –– 1/3 of the room charge
(30% of the amount equivalent to the room charge)
(2) Up to 6 hours in excess of the prescribed hours –– 1/2 of the room charge
(50% of the amount equivalent to the room charge)
(3) 6 hours or more in excess of the prescribed hours –– Full amount equal to the room charge
(100% of the amount equivalent to the room charge)
09.03. The amount equivalent to the room charge as described in the preceding Paragraph shall be 70% of the basic accommodation charge.

Article 10 - Compliance of the Rules of Use of the Hote
10.01. While staying in our Hotel, the Guest will be required to comply with the Rules of Use as prescribed by us.

Article 11 - Business Hours
11.01. The business hours of principal facilities in our Hotel shall be as follows. Details of the service hours of other facilities are explained in the pamphlet provided, displays at major points inside our Hotel, and the service directory provided in each guest room.
(1) Service Hours of Front Desk, Cashier, etc
(a) Curfew .................... 24:00
(b) Front Desk .................... 23:00
(2) Drinking and Eating (Facilities) Service Hours:
(a) Breakfast .................... 07:00–09:00
(b) Lunch .................... 11:30–13:30
(c) Dinner .................... 18:00–21:00
(d) Other Drinking and Eating Services, etc.
(3) Service Hours of Ancillary Facilities:
(a) Onsen baths .................... 05:30–23:00 (including cleaning time)

Article 12 - Payment of Charges
12.01. The breakdown of the accommodation charge, etc. payable by the Guest shall be as listed in the attached Schedule I.
12.02. Payment of the accommodation charges, etc. described in the preceding Paragraph shall be made in currency or by other alternative means acceptable by our Hotel, such as traveler's check, accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from our Hotel or is charged by our Hotel.
12.03. In the case that the Guest has not stayed at our Hotel at his/her discretion even after we have offered the guest room to the Guest and made it available for him/her to use, the accommodation charge will still be charged.

Article 13 - Responsibility of Our Hotel
13.01. In the case that we have inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related Contracts or in breach of these Contracts, we shall compensate for the said damage, unless the said damage is due to a cause not attributable to us.
13.02. Our Hotel conducts inspection of fire-prevention equipment and fire drills under the guidance of the fire-prevention services. In the unlikely event that a fire, etc. does occur, we are covered by hotel liability insurance.
Article 14 - Handling in Case the Guest Room Contracted Is Not Available
14.01. Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, our Hotel shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.
14.02. Notwithstanding the provision of the preceding Paragraph, in cases where we are unable to offer other accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to us for not being able to offer the guest room, we shall not pay the compensation charge.

Article 15 - Handling of Checked Articles, etc.
15.01. When articles, cash, and/or valuables checked by the Guest at the front desk have been lost or damaged, our Hotel shall compensate for the damage, unless the loss or damage has been caused by force majeure. However, in the case of cash and valuables, we shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise we shall compensate for the damage up to the maximum amount of 150,000 yen.
15.02. When the Guest has brought into our Hotel articles, cash, and/or valuables but has not checked them at the front desk, we shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on our part, except when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged, in which case we shall compensate for the loss or damage up to the maximum amount of 50,000 yen unless we are intentionally or negligently responsible for such loss or damage.

Article 16 - Custody of Baggage or Personal Belongings of the Guest
16.01. When the baggage of the Guest has arrived at our Hotel prior to his/her arrival, our Hotel will keep it subject to our agreement given prior to its arrival and will hand it to the Guest at the time when he/she checks in at the front desk.
16.02. In the case that baggage or personal belongings of the Guest are found misplaced after he/she has checked out, if the owner has been identified, in principle our Hotel will wait for notification from the owner and request instructions. When there are no instructions from the owner, or the owner has not been identified, our Hotel shall hand over valuables to a nearby police station within seven days, including the day when they have been found. Other items will be disposed of after three months in accordance with Japan’s Lost Property Act. Perishable food, drinks, magazines, etc. will be disposed of on the same day.
16.03. The responsibility of our Hotel regarding the custody of the Guest's baggage or personal belongings in the case of the preceding two Paragraphs shall conform to the provision of the preceding Article, Paragraph 1, in the case of Paragraph 1 of this Article, and to the provision of the preceding Article, Paragraph 2, in the case of the preceding Paragraph. 16.02.

Article 17 - Responsibility for Parking
When the Guest uses the parking area of our Hotel, our Hotel only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not our Hotel has been asked to keep the key to the vehicle. However, in managing the parking area, our Hotel shall be liable for compensation if and when a vehicle parked is damaged intentionally or negligently by us.

Article 18 - Responsibility of the Guest
18.01. In the case that our Hotel has suffered damage due to the intention or fault of the Guest, the Guest will be required to compensate our Hotel for the said damage.


Table 1 Breakdown of Accommodation Charge (Concerning Article 2-1 and 12-1)
Table 2 Penalty (Concerning Article 6-2)

Amended on November 1, 2019.