Accommodation Terms and Conditions*
*The Japanese version of the Terms and Conditions shall be the official version.
The English version is provided for reference purposes only.
Click here for the Japanese version.
Accommodation Terms and Conditions
Article 1 - Scope of Application
01.01. The Accommodation Contract and any related contracts to be concluded between our Hotel and the Guest shall be governed by these Accommodation Terms and Conditions. Matters not provided for in these Accommodation Terms and Conditions shall be governed by laws and regulations or generally established customs.
01.02. When our Hotel agrees to a special contract within the scope not contrary to laws, regulations, and customs, such special contract shall prevail, notwithstanding the provisions of the preceding Paragraph.
Article 2 - Application for an Accommodation Contract
02.01. A person who intends to apply to our Hotel for an Accommodation Contract shall provide our Hotel with the following information:
(1) Name of the Guest
(2) Date of stay and estimated time of arrival
(3) Accommodation charges, which shall, in principle, be based on the basic accommodation charges listed in Schedule 1
(4) Other information deemed necessary by our Hotel
02.02. If our Hotel requests the submission of a guest registration form stating the Guest’s name, address, telephone number, and other information, the person who applied for the Accommodation Contract shall submit it promptly, even after the Accommodation Contract has been concluded.
02.03. If the Guest requests, during his or her stay, to extend the stay beyond the date specified in Paragraph 1, Item (2), our Hotel shall treat such request as a new application for an Accommodation Contract made at the time of the request.
Article 3 - Conclusion, etc. of the Accommodation Contract
03.01. The Accommodation Contract shall be deemed to have been concluded when our Hotel accepts the application described in the preceding Article.
03.02. If our Hotel presents an incorrect accommodation charge on an internet website or provides an incorrect accommodation charge by telephone, and an application for an Accommodation Contract is made and accepted based on that charge, our Hotel may cancel the Accommodation Contract on the grounds of mistake under the Civil Code, provided that the charge is significantly lower than the accommodation charges for nearby dates and that there is no indication or explanation showing the reason for the reduced charge, such as “limited,” “special,” or “campaign.”
03.03. Our Hotel may contact the Guest by telephone at any time before the scheduled date of stay to confirm the reservation.
03.04. When the Accommodation Contract has been concluded pursuant to Paragraph 1, our Hotel may request payment of an application deposit, by a date designated by our Hotel, up to an amount equivalent to the basic accommodation charges for the period of stay; however, if the period of stay exceeds three days, the amount shall be limited to the charges for three days.
03.05. The application deposit shall first be applied to the accommodation charges ultimately payable by the Guest. If circumstances arise requiring the application of Article 5 or Article 17, the deposit shall then be applied to cancellation charges and thereafter to compensation for damages, in that order. Any remaining balance shall be refunded at the time of payment of charges under Article 11.
03.06. If the application deposit described in Paragraph 4 is not paid by the date designated by our Hotel, the Accommodation Contract shall cease to be valid. However, this shall apply only when our Hotel has notified the Guest of such effect at the time the payment due date was designated.
03.07. Our Hotel may request payment of accommodation charges at the time of check-in. In the case of consecutive stays, our Hotel may also request settlement of charges for the nights already stayed at a time determined by our Hotel.
Article 4 - Refusal to Conclude an Accommodation Contract or Banquet Use Contract
04.01. Our Hotel may refuse to conclude an Accommodation Contract or Banquet Use Contract in any of the following cases:
(1) When the application for accommodation or banquet use is not made in accordance with these Terms and Conditions.
(2) When there are no available guest rooms or banquet seats due to full occupancy or full booking.
(3) When the Guest or banquet user is deemed likely to engage in conduct contrary to laws and regulations, public order, or good morals.
(4) When a person seeking accommodation is deemed likely to disturb the peaceful order within our Hotel, such as by making complaints or demands without reasonable grounds.
(5) When a person seeking accommodation is deemed to fall under any of the following categories:
(a) An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a member of an organized crime group as defined in Article 2, Item 6 of said Act, an associate member of an organized crime group, a person affiliated with an organized crime group, or any other antisocial force
(b) A corporation or other organization whose business activities are controlled by an organized crime group or members of an organized crime group
(c) A corporation that has officers who are members of an organized crime group
(6) When a person seeking accommodation engages in behavior that causes significant trouble to other Guests.
(7) When a person seeking accommodation is clearly recognized as having an infectious disease.
(8) When violent demands are made in relation to accommodation, or when an unreasonable burden is requested.
(9) When the facilities cannot be used due to natural disaster, facility malfunction, or other unavoidable reasons.
(10) When the person applying for accommodation has concealed his or her own commercial purpose when making the application.
(11) When our Hotel determines that it is legally or practically required to suspend operations due to orders, instructions, recommendations, or similar actions by government authorities.
(12) When our Hotel lacks the physical or personnel capacity to take infection-prevention measures required legally or practically by orders, instructions, recommendations, or similar actions by government authorities for Guests who have a fever, cough, or similar symptoms.
(13) When any of the provisions of Article 5 of the Kumamoto Prefecture Hotel Business Act Enforcement Ordinance apply.
Article 5 - The Guest’s Right to Cancel the Contract
05.01. The Guest may cancel all or part of the Accommodation Contract at any time by paying the cancellation charges listed in Schedule 2 to our Hotel.
05.02. If the Guest does not arrive by 8:00 p.m. on the scheduled date of stay without contacting our Hotel, or, if a scheduled arrival time has been indicated in advance, does not arrive within three hours after that time, our Hotel may regard the Accommodation Contract as having been cancelled by the Guest and handle it accordingly. In such a case, our Hotel shall charge the cancellation charges listed in Schedule 2.
Article 6 - Our Hotel’s Right to Cancel the Contract
06.01. Our Hotel may cancel the Accommodation Contract or Banquet Use Contract if the Guest or banquet user falls under any of the following circumstances:
(1) When the Guest or banquet user is deemed likely to engage in conduct contrary to laws and regulations, public order, or good morals, or is deemed to have engaged in such conduct.
(2) When the Guest is deemed to be disturbing the peaceful order within our Hotel, such as by making complaints or demands without reasonable grounds.
(3) When the Guest is deemed to fall under any of the following categories:
(a) An organized crime group, a member of an organized crime group, an associate member of an organized crime group, a person affiliated with an organized crime group, or any other antisocial force
(b) A corporation or other organization whose business activities are controlled by an organized crime group or members of an organized crime group
(c) A corporation that has officers who are members of an organized crime group
(4) When the Guest engages in behavior that causes significant trouble to other Guests.
(5) When the Guest is clearly recognized as having an infectious disease.
(6) When violent demands are made in relation to accommodation, or when an unreasonable burden is requested.
(7) When the facilities cannot be used due to force majeure such as natural disaster.
(8) When any of the provisions of Article 5 of the Kumamoto Prefecture Hotel Business Act Enforcement Ordinance apply.
(9) When the Guest smokes in bed, tampers with firefighting equipment, or fails to comply with prohibited matters stipulated in the Rules of Use established by our Hotel.
(10) When, after the Accommodation Contract has been concluded, it is discovered that the circumstances described in Article 4, Paragraph 1, Item (10) apply.
(11) When the person who applied for accommodation does not promptly comply with a request made by our Hotel pursuant to Article 2, Paragraph 2.
(12) When our Hotel determines that it is legally or practically required to suspend operations due to orders, instructions, recommendations, or similar actions by government authorities.
(13) When our Hotel lacks the physical or personnel capacity to take infection-prevention measures required legally or practically by orders, instructions, recommendations, or similar actions by government authorities for Guests who have a fever, cough, or similar symptoms.
06.02. If our Hotel cancels the Accommodation Contract or Banquet Use Contract pursuant to the preceding Paragraph, our Hotel shall not charge for accommodation, banquet, or other services that have not yet been provided. However, if the cancellation is due to conduct by the Guest during the stay that falls under the grounds for cancellation, our Hotel may charge for accommodation services and other services not yet provided as a penalty.
Article 7 - Registration of Accommodation
07.01. The Guest shall register the following particulars at the front desk of our Hotel on the date of stay:
(1) Name, age, sex, address, and occupation of the Guest
(2) In the case of a foreign national, nationality, passport number, place of entry into Japan, and date of entry into Japan
(3) Date and scheduled time of departure
(4) Other information deemed necessary by our Hotel
07.02. If the Guest intends to pay the charges described in Article 11 by means other than currency, such as traveler’s checks, accommodation vouchers, or credit cards, our Hotel may request that such means of payment be presented in advance at the time of registration described in the preceding Paragraph.
Article 8 - Time Allowed for Use of Guest Rooms
08.01. The time during which the Guest may use a guest room of our Hotel shall be from 3:00 p.m. until 10:00 a.m. the following morning. However, in the case of consecutive stays, the Guest may use the guest room throughout the day, except on the dates of arrival and departure.
08.02. Notwithstanding the preceding Paragraph, our Hotel may allow use of a guest room outside the hours specified therein. In such cases, the following additional charges shall apply:
(1) Up to 3 hours beyond the prescribed hours: 30% of the amount equivalent to the room charge, or one-third of the room charge
(2) Up to 6 hours beyond the prescribed hours: 50% of the amount equivalent to the room charge, or one-half of the room charge
(3) More than 6 hours beyond the prescribed hours: 100% of the amount equivalent to the room charge, or the full room charge
08.03. The amount equivalent to the room charge described in the preceding Paragraph shall be 70% of the basic accommodation charge.
Article 9 - Compliance with the Rules of Use
09.01. While staying at our Hotel, the Guest shall comply with the Rules of Use established by our Hotel.
Article 10 - Business Hours
10.01. The business hours of the principal facilities of our Hotel shall be as follows. Detailed business hours for other facilities shall be provided in the pamphlets available at the Hotel, notices posted at various locations, and the service directory in each guest room.
(1) Service Hours of Front Desk, Cashier, etc.:
(a) Curfew: 23:00
(b) Front desk service: 23:00
(2) Food and Beverage Facility Service Hours:
(a) Breakfast: 07:00–09:00
(b) Lunch: 11:30–13:30
(c) Dinner: 18:00–21:00
(d) Other food and beverage services
(3) Ancillary Facility Service Hours:
(a) Onsen baths: 05:30–23:00, including cleaning time
The hours described above may be changed temporarily when necessary and unavoidable. In such cases, notice shall be provided by an appropriate method.
Article 11 - Payment of Charges
11.01. The breakdown of accommodation charges and other charges payable by the Guest shall be as listed in Schedule 1.
11.02. Payment of the accommodation charges and other charges described in the preceding Paragraph shall be made at the front desk at the time of the Guest’s departure or when requested by our Hotel, either in currency or by alternative means accepted by our Hotel, such as traveler’s checks, accommodation vouchers, or credit cards.
11.03. Even after our Hotel has provided a guest room to the Guest and made it available for use, the accommodation charges shall still be payable if the Guest voluntarily chooses not to stay.
Article 12 - Responsibility of Our Hotel
12.01. If our Hotel causes damage to the Guest in the performance of the Accommodation Contract or related contracts, or through non-performance thereof, our Hotel shall compensate for such damage. However, this shall not apply when the damage is not attributable to our Hotel.
12.02. Our Hotel conducts inspections of firefighting equipment and fire drills under the guidance of the fire department. In preparation for the unlikely event of a fire or other emergency, our Hotel is covered by hotel liability insurance.
Article 13
13.01. If our Hotel is unable to provide the Guest with the contracted guest room, our Hotel shall, with the Guest’s consent, arrange alternative accommodation facilities under conditions as equivalent as possible.
13.02. If our Hotel is unable to arrange alternative accommodation facilities notwithstanding the preceding Paragraph, our Hotel shall pay the Guest compensation equivalent to the cancellation charges, and such compensation shall be applied to the amount of damages. However, if the inability to provide the guest room is not attributable to our Hotel, no compensation shall be paid.
Article 14 - Handling of Deposited Items, etc.
14.01. Our Hotel does not accept cash, precious metals, or other valuables for safekeeping. However, parcels, suitcases, and other ordinary baggage that do not contain cash, precious metals, or other valuables may be accepted for safekeeping in accordance with the method designated by our Hotel.
14.02. Even if any property of the Guest kept under the Guest’s own control by use of in-house valuables lockers or other means is lost, stolen, damaged, or otherwise impaired, our Hotel shall not be liable unless there is willful misconduct or gross negligence on the part of our Hotel.
Article 15 - Custody of the Guest’s Baggage or Personal Belongings
15.01. If the Guest’s baggage arrives at our Hotel prior to the Guest’s stay, our Hotel shall keep it in our custody only when our Hotel has agreed to do so before its arrival, and shall hand it to the Guest at the time of check-in at the front desk.
15.02. If, after the Guest has checked out, baggage or personal belongings of the Guest are found left behind at our Hotel, our Hotel shall, in principle, wait for an inquiry from the owner and request instructions. If no instructions are received from the owner, valuables shall be delivered to the nearest police station within seven days, including the date on which they were found. Other items shall be disposed of after three months in accordance with the Lost Property Act. However, food, beverages, magazines, and similar items shall be disposed of on the same day.
15.03. The responsibility of our Hotel concerning the custody of the Guest’s baggage or personal belongings in the cases described in the preceding two Paragraphs shall be governed by Article 14, Paragraph 1 in the case of Paragraph 1 of this Article, and by Article 14, Paragraph 2 in the case of the preceding Paragraph.
Article 16 - Responsibility for Parking
16.01. When the Guest uses the parking lot of our Hotel, our Hotel merely lends the parking space and does not assume responsibility for managing the vehicle, regardless of whether the key to the vehicle has been deposited with our Hotel. However, if damage is caused intentionally or negligently by our Hotel in the management of the parking lot, our Hotel shall be liable for compensation.
Article 17 - Responsibility of the Guest
17.01. If our Hotel suffers damage due to the Guest’s willful misconduct or negligence, the Guest shall compensate our Hotel for such damage.
17.02. In order to receive accommodation services smoothly under the Accommodation Contract, if the Guest recognizes that accommodation services different from the contents of the Accommodation Contract have been provided, the Guest shall promptly notify our Hotel of that fact while at our Hotel.
Article 18 - Governing Law and Court of Jurisdiction
18.01. Any dispute concerning the Accommodation Contract between our Hotel and the Guest shall be governed by the laws of Japan, and the district court or summary court having jurisdiction over the location of our Hotel shall have exclusive jurisdiction as the court of first instance.
Schedule 1: Calculation Method for Accommodation Charges, etc. (Related to Article 2, Paragraph 1 and Article 11, Paragraph 1)
Schedule 2: Cancellation Charges (Related to Article 5, Paragraph 1)
Supplementary Provisions
Article 1. Our Hotel adopted the accommodation terms and conditions identical to the Model Accommodation Terms and Conditions announced by the Ministry of Land, Infrastructure, Transport and Tourism on November 1, 2019, and put them into effect on the same date.
Article 2. Our Hotel partially revised these Accommodation Terms and Conditions on November 1, 2022, and put the revisions into effect on the same date.
Article 3. Our Hotel partially revised these Accommodation Terms and Conditions on January 15, 2024, and put the revisions into effect on the same date.
Article 4. Our Hotel partially revised these Accommodation Terms and Conditions on May 15, 2026, and put the revisions into effect on the same date.
Amended on May 15, 2026.
01.01. The Accommodation Contract and any related contracts to be concluded between our Hotel and the Guest shall be governed by these Accommodation Terms and Conditions. Matters not provided for in these Accommodation Terms and Conditions shall be governed by laws and regulations or generally established customs.
01.02. When our Hotel agrees to a special contract within the scope not contrary to laws, regulations, and customs, such special contract shall prevail, notwithstanding the provisions of the preceding Paragraph.
Article 2 - Application for an Accommodation Contract
02.01. A person who intends to apply to our Hotel for an Accommodation Contract shall provide our Hotel with the following information:
(1) Name of the Guest
(2) Date of stay and estimated time of arrival
(3) Accommodation charges, which shall, in principle, be based on the basic accommodation charges listed in Schedule 1
(4) Other information deemed necessary by our Hotel
02.02. If our Hotel requests the submission of a guest registration form stating the Guest’s name, address, telephone number, and other information, the person who applied for the Accommodation Contract shall submit it promptly, even after the Accommodation Contract has been concluded.
02.03. If the Guest requests, during his or her stay, to extend the stay beyond the date specified in Paragraph 1, Item (2), our Hotel shall treat such request as a new application for an Accommodation Contract made at the time of the request.
Article 3 - Conclusion, etc. of the Accommodation Contract
03.01. The Accommodation Contract shall be deemed to have been concluded when our Hotel accepts the application described in the preceding Article.
03.02. If our Hotel presents an incorrect accommodation charge on an internet website or provides an incorrect accommodation charge by telephone, and an application for an Accommodation Contract is made and accepted based on that charge, our Hotel may cancel the Accommodation Contract on the grounds of mistake under the Civil Code, provided that the charge is significantly lower than the accommodation charges for nearby dates and that there is no indication or explanation showing the reason for the reduced charge, such as “limited,” “special,” or “campaign.”
03.03. Our Hotel may contact the Guest by telephone at any time before the scheduled date of stay to confirm the reservation.
03.04. When the Accommodation Contract has been concluded pursuant to Paragraph 1, our Hotel may request payment of an application deposit, by a date designated by our Hotel, up to an amount equivalent to the basic accommodation charges for the period of stay; however, if the period of stay exceeds three days, the amount shall be limited to the charges for three days.
03.05. The application deposit shall first be applied to the accommodation charges ultimately payable by the Guest. If circumstances arise requiring the application of Article 5 or Article 17, the deposit shall then be applied to cancellation charges and thereafter to compensation for damages, in that order. Any remaining balance shall be refunded at the time of payment of charges under Article 11.
03.06. If the application deposit described in Paragraph 4 is not paid by the date designated by our Hotel, the Accommodation Contract shall cease to be valid. However, this shall apply only when our Hotel has notified the Guest of such effect at the time the payment due date was designated.
03.07. Our Hotel may request payment of accommodation charges at the time of check-in. In the case of consecutive stays, our Hotel may also request settlement of charges for the nights already stayed at a time determined by our Hotel.
Article 4 - Refusal to Conclude an Accommodation Contract or Banquet Use Contract
04.01. Our Hotel may refuse to conclude an Accommodation Contract or Banquet Use Contract in any of the following cases:
(1) When the application for accommodation or banquet use is not made in accordance with these Terms and Conditions.
(2) When there are no available guest rooms or banquet seats due to full occupancy or full booking.
(3) When the Guest or banquet user is deemed likely to engage in conduct contrary to laws and regulations, public order, or good morals.
(4) When a person seeking accommodation is deemed likely to disturb the peaceful order within our Hotel, such as by making complaints or demands without reasonable grounds.
(5) When a person seeking accommodation is deemed to fall under any of the following categories:
(a) An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a member of an organized crime group as defined in Article 2, Item 6 of said Act, an associate member of an organized crime group, a person affiliated with an organized crime group, or any other antisocial force
(b) A corporation or other organization whose business activities are controlled by an organized crime group or members of an organized crime group
(c) A corporation that has officers who are members of an organized crime group
(6) When a person seeking accommodation engages in behavior that causes significant trouble to other Guests.
(7) When a person seeking accommodation is clearly recognized as having an infectious disease.
(8) When violent demands are made in relation to accommodation, or when an unreasonable burden is requested.
(9) When the facilities cannot be used due to natural disaster, facility malfunction, or other unavoidable reasons.
(10) When the person applying for accommodation has concealed his or her own commercial purpose when making the application.
(11) When our Hotel determines that it is legally or practically required to suspend operations due to orders, instructions, recommendations, or similar actions by government authorities.
(12) When our Hotel lacks the physical or personnel capacity to take infection-prevention measures required legally or practically by orders, instructions, recommendations, or similar actions by government authorities for Guests who have a fever, cough, or similar symptoms.
(13) When any of the provisions of Article 5 of the Kumamoto Prefecture Hotel Business Act Enforcement Ordinance apply.
Article 5 - The Guest’s Right to Cancel the Contract
05.01. The Guest may cancel all or part of the Accommodation Contract at any time by paying the cancellation charges listed in Schedule 2 to our Hotel.
05.02. If the Guest does not arrive by 8:00 p.m. on the scheduled date of stay without contacting our Hotel, or, if a scheduled arrival time has been indicated in advance, does not arrive within three hours after that time, our Hotel may regard the Accommodation Contract as having been cancelled by the Guest and handle it accordingly. In such a case, our Hotel shall charge the cancellation charges listed in Schedule 2.
Article 6 - Our Hotel’s Right to Cancel the Contract
06.01. Our Hotel may cancel the Accommodation Contract or Banquet Use Contract if the Guest or banquet user falls under any of the following circumstances:
(1) When the Guest or banquet user is deemed likely to engage in conduct contrary to laws and regulations, public order, or good morals, or is deemed to have engaged in such conduct.
(2) When the Guest is deemed to be disturbing the peaceful order within our Hotel, such as by making complaints or demands without reasonable grounds.
(3) When the Guest is deemed to fall under any of the following categories:
(a) An organized crime group, a member of an organized crime group, an associate member of an organized crime group, a person affiliated with an organized crime group, or any other antisocial force
(b) A corporation or other organization whose business activities are controlled by an organized crime group or members of an organized crime group
(c) A corporation that has officers who are members of an organized crime group
(4) When the Guest engages in behavior that causes significant trouble to other Guests.
(5) When the Guest is clearly recognized as having an infectious disease.
(6) When violent demands are made in relation to accommodation, or when an unreasonable burden is requested.
(7) When the facilities cannot be used due to force majeure such as natural disaster.
(8) When any of the provisions of Article 5 of the Kumamoto Prefecture Hotel Business Act Enforcement Ordinance apply.
(9) When the Guest smokes in bed, tampers with firefighting equipment, or fails to comply with prohibited matters stipulated in the Rules of Use established by our Hotel.
(10) When, after the Accommodation Contract has been concluded, it is discovered that the circumstances described in Article 4, Paragraph 1, Item (10) apply.
(11) When the person who applied for accommodation does not promptly comply with a request made by our Hotel pursuant to Article 2, Paragraph 2.
(12) When our Hotel determines that it is legally or practically required to suspend operations due to orders, instructions, recommendations, or similar actions by government authorities.
(13) When our Hotel lacks the physical or personnel capacity to take infection-prevention measures required legally or practically by orders, instructions, recommendations, or similar actions by government authorities for Guests who have a fever, cough, or similar symptoms.
06.02. If our Hotel cancels the Accommodation Contract or Banquet Use Contract pursuant to the preceding Paragraph, our Hotel shall not charge for accommodation, banquet, or other services that have not yet been provided. However, if the cancellation is due to conduct by the Guest during the stay that falls under the grounds for cancellation, our Hotel may charge for accommodation services and other services not yet provided as a penalty.
Article 7 - Registration of Accommodation
07.01. The Guest shall register the following particulars at the front desk of our Hotel on the date of stay:
(1) Name, age, sex, address, and occupation of the Guest
(2) In the case of a foreign national, nationality, passport number, place of entry into Japan, and date of entry into Japan
(3) Date and scheduled time of departure
(4) Other information deemed necessary by our Hotel
07.02. If the Guest intends to pay the charges described in Article 11 by means other than currency, such as traveler’s checks, accommodation vouchers, or credit cards, our Hotel may request that such means of payment be presented in advance at the time of registration described in the preceding Paragraph.
Article 8 - Time Allowed for Use of Guest Rooms
08.01. The time during which the Guest may use a guest room of our Hotel shall be from 3:00 p.m. until 10:00 a.m. the following morning. However, in the case of consecutive stays, the Guest may use the guest room throughout the day, except on the dates of arrival and departure.
08.02. Notwithstanding the preceding Paragraph, our Hotel may allow use of a guest room outside the hours specified therein. In such cases, the following additional charges shall apply:
(1) Up to 3 hours beyond the prescribed hours: 30% of the amount equivalent to the room charge, or one-third of the room charge
(2) Up to 6 hours beyond the prescribed hours: 50% of the amount equivalent to the room charge, or one-half of the room charge
(3) More than 6 hours beyond the prescribed hours: 100% of the amount equivalent to the room charge, or the full room charge
08.03. The amount equivalent to the room charge described in the preceding Paragraph shall be 70% of the basic accommodation charge.
Article 9 - Compliance with the Rules of Use
09.01. While staying at our Hotel, the Guest shall comply with the Rules of Use established by our Hotel.
Article 10 - Business Hours
10.01. The business hours of the principal facilities of our Hotel shall be as follows. Detailed business hours for other facilities shall be provided in the pamphlets available at the Hotel, notices posted at various locations, and the service directory in each guest room.
(1) Service Hours of Front Desk, Cashier, etc.:
(a) Curfew: 23:00
(b) Front desk service: 23:00
(2) Food and Beverage Facility Service Hours:
(a) Breakfast: 07:00–09:00
(b) Lunch: 11:30–13:30
(c) Dinner: 18:00–21:00
(d) Other food and beverage services
(3) Ancillary Facility Service Hours:
(a) Onsen baths: 05:30–23:00, including cleaning time
The hours described above may be changed temporarily when necessary and unavoidable. In such cases, notice shall be provided by an appropriate method.
Article 11 - Payment of Charges
11.01. The breakdown of accommodation charges and other charges payable by the Guest shall be as listed in Schedule 1.
11.02. Payment of the accommodation charges and other charges described in the preceding Paragraph shall be made at the front desk at the time of the Guest’s departure or when requested by our Hotel, either in currency or by alternative means accepted by our Hotel, such as traveler’s checks, accommodation vouchers, or credit cards.
11.03. Even after our Hotel has provided a guest room to the Guest and made it available for use, the accommodation charges shall still be payable if the Guest voluntarily chooses not to stay.
Article 12 - Responsibility of Our Hotel
12.01. If our Hotel causes damage to the Guest in the performance of the Accommodation Contract or related contracts, or through non-performance thereof, our Hotel shall compensate for such damage. However, this shall not apply when the damage is not attributable to our Hotel.
12.02. Our Hotel conducts inspections of firefighting equipment and fire drills under the guidance of the fire department. In preparation for the unlikely event of a fire or other emergency, our Hotel is covered by hotel liability insurance.
Article 13
13.01. If our Hotel is unable to provide the Guest with the contracted guest room, our Hotel shall, with the Guest’s consent, arrange alternative accommodation facilities under conditions as equivalent as possible.
13.02. If our Hotel is unable to arrange alternative accommodation facilities notwithstanding the preceding Paragraph, our Hotel shall pay the Guest compensation equivalent to the cancellation charges, and such compensation shall be applied to the amount of damages. However, if the inability to provide the guest room is not attributable to our Hotel, no compensation shall be paid.
Article 14 - Handling of Deposited Items, etc.
14.01. Our Hotel does not accept cash, precious metals, or other valuables for safekeeping. However, parcels, suitcases, and other ordinary baggage that do not contain cash, precious metals, or other valuables may be accepted for safekeeping in accordance with the method designated by our Hotel.
14.02. Even if any property of the Guest kept under the Guest’s own control by use of in-house valuables lockers or other means is lost, stolen, damaged, or otherwise impaired, our Hotel shall not be liable unless there is willful misconduct or gross negligence on the part of our Hotel.
Article 15 - Custody of the Guest’s Baggage or Personal Belongings
15.01. If the Guest’s baggage arrives at our Hotel prior to the Guest’s stay, our Hotel shall keep it in our custody only when our Hotel has agreed to do so before its arrival, and shall hand it to the Guest at the time of check-in at the front desk.
15.02. If, after the Guest has checked out, baggage or personal belongings of the Guest are found left behind at our Hotel, our Hotel shall, in principle, wait for an inquiry from the owner and request instructions. If no instructions are received from the owner, valuables shall be delivered to the nearest police station within seven days, including the date on which they were found. Other items shall be disposed of after three months in accordance with the Lost Property Act. However, food, beverages, magazines, and similar items shall be disposed of on the same day.
15.03. The responsibility of our Hotel concerning the custody of the Guest’s baggage or personal belongings in the cases described in the preceding two Paragraphs shall be governed by Article 14, Paragraph 1 in the case of Paragraph 1 of this Article, and by Article 14, Paragraph 2 in the case of the preceding Paragraph.
Article 16 - Responsibility for Parking
16.01. When the Guest uses the parking lot of our Hotel, our Hotel merely lends the parking space and does not assume responsibility for managing the vehicle, regardless of whether the key to the vehicle has been deposited with our Hotel. However, if damage is caused intentionally or negligently by our Hotel in the management of the parking lot, our Hotel shall be liable for compensation.
Article 17 - Responsibility of the Guest
17.01. If our Hotel suffers damage due to the Guest’s willful misconduct or negligence, the Guest shall compensate our Hotel for such damage.
17.02. In order to receive accommodation services smoothly under the Accommodation Contract, if the Guest recognizes that accommodation services different from the contents of the Accommodation Contract have been provided, the Guest shall promptly notify our Hotel of that fact while at our Hotel.
Article 18 - Governing Law and Court of Jurisdiction
18.01. Any dispute concerning the Accommodation Contract between our Hotel and the Guest shall be governed by the laws of Japan, and the district court or summary court having jurisdiction over the location of our Hotel shall have exclusive jurisdiction as the court of first instance.
Schedule 1: Calculation Method for Accommodation Charges, etc. (Related to Article 2, Paragraph 1 and Article 11, Paragraph 1)
Schedule 2: Cancellation Charges (Related to Article 5, Paragraph 1)
Supplementary Provisions
Article 1. Our Hotel adopted the accommodation terms and conditions identical to the Model Accommodation Terms and Conditions announced by the Ministry of Land, Infrastructure, Transport and Tourism on November 1, 2019, and put them into effect on the same date.
Article 2. Our Hotel partially revised these Accommodation Terms and Conditions on November 1, 2022, and put the revisions into effect on the same date.
Article 3. Our Hotel partially revised these Accommodation Terms and Conditions on January 15, 2024, and put the revisions into effect on the same date.
Article 4. Our Hotel partially revised these Accommodation Terms and Conditions on May 15, 2026, and put the revisions into effect on the same date.
Amended on May 15, 2026.